Refund Policy

Return & Exchange Duration

We offer a 7-day return or exchange window from the date of delivery.

🔁 Eligibility for Return or Exchange

Returns or exchanges are accepted only under the following circumstances:

  • You received the wrong product

  • The product was damaged or defective upon arrival

📝 How to Raise a Request

To initiate a return or exchange, please contact us via:

📸 Return Requirements

To process your request smoothly, you must provide a clear unboxing video showing:

  • The full packaging

  • The product’s condition at the time of opening

⚠️ Important: The unboxing video must be recorded while opening the sealed package. Requests without a video will not be accepted.

🔄 Available Options

1. Store Credit

  • Receive a credit equal to the value of the returned saree

  • Redeem this credit on your next purchase with Glorilda

2. Exchange

  • Replace your item with another saree from our collection

  • If the new item is more expensive, you’ll pay the difference

  • If the new item is less expensive, we’ll refund the balance

ℹ️ More About Your Options

What is Store Credit?
It’s a digital credit added to your Glorilda account, fully redeemable for future saree purchases.

What is an Exchange?
You can exchange your saree for any other item from our store. Price differences will be adjusted accordingly.

💬 Need Help?

We’re always happy to assist you.